Privacy Policy

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Below you will find information about the collection of personal data when using our website. Personal data includes all data that can be related to you personally (e.g. name, address, e-mail addresses, user behaviour, IP address).

Name and contact details of the controller pursuant to Article 4(7) GDPR

This data protection information applies to data processing by:

Responsible:

Dental practice Dr. Felgner
Dr. Jöran Felgner, M.Sc.
Eilenburger Str. 3
04317 Leipzig
Phone: 0341 – 2611577
Fax: 0341 – 2611576
E-Mail: info@zahnarztpraxis-felgner.de

Security and protection of your personal data

We consider it our primary responsibility to maintain the confidentiality of the personal data you provide to us and to protect it from unauthorised access. Therefore, we apply the utmost care and state-of-the-art security standards to ensure maximum protection of your personal data.

As a company under private law, we are subject to the provisions of the General Data Protection Regulation (GDPR) and the regulations of the Federal Data Protection Act (BDSG). We have taken technical and organisational measures to ensure that the regulations on data protection are observed both by us and by our external service providers.

Definitions

The legislator requires that personal data are processed in a lawful manner, in good faith and in a way that is comprehensible to the data subject (“lawfulness, processing in good faith, transparency”). To ensure this, we inform you about the individual legal definitions that are also used in this privacy policy:

Personal data

“Personal data” means any information relating to an identified or identifiable natural person (hereinafter “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing

“Processing” means any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organisation, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Restriction of processing

“Restriction of processing” means the marking of stored personal data with the aim of limiting their future processing.

Profiling

“Profiling” means any automated processing of personal data which consists in using such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or change of location.

Pseudonymisation

“Pseudonymisation” means the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures which ensure that the personal data cannot be attributed to an identified or identifiable natural person.

File system

“File system” means any structured collection of personal data accessible according to specified criteria, whether such collection is maintained in a centralised, decentralised or functional or geographical manner.

Person responsible

“Person responsible” means a natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its designation may be provided for under Union or Member State law.

Processor

“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller.

Receiver

“Reciever” means a natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or not a third party. However, public authorities which may receive personal data in the context of a specific investigative task under Union or Member State law shall not be considered as recipients and the processing of such data by those authorities shall be carried out in accordance with the applicable data protection rules, in accordance with the purposes of the processing.

Third party

“Third party” means a natural or legal person, public authority, agency or other body, other than the data subject, the controller, the processor and the persons authorised to process the personal data under the direct responsibility of the controller or the processor.

Consent

“Consent” of the data subject means any freely given specific, informed and unambiguous indication of his or her wishes in the form of a statement or other unambiguous affirmative act by which the data subject signifies his or her agreement to personal data relating to him or her being processed.

Lawfulness of the processing

The processing of personal data is only lawful if there is a legal basis for the processing. Pursuant to Article 6 (1) lit. a – f GDPR, the legal basis for processing may be in particular:

the data subject has given consent to the processing of personal data concerning him or her for one or more specific purposes;
processing is necessary for the performance of a contract to which the data subject is party or for the implementation of pre-contractual measures taken at the data subject’s request;
processing is necessary for compliance with a legal obligation to which the controller is subject;
the processing is necessary in order to protect the vital interests of the data subject or of another natural person;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

processing is necessary for the purposes of the legitimate interests of the controller or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the data subject is a child.

Information on the collection of personal data

(1) In the following, we inform you about the collection of personal data when using our website. We collect, store, use, transmit or delete the following personal data:

Interested parties of our website and patients of our practice who are natural persons.
All other natural persons who are in contact with our practice (e.g. authorised representatives of patients, legal guardians of patients, employees of legal entities, visitors to our website)

Personal data are e.g. name, address, e-mail addresses, user behaviour. We only process personal data insofar as this is necessary for the provision of this website and the content and services we offer.

(2) If you contact us by telephone, e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data accruing in this context after the storage is no longer necessary, or the processing is restricted if there are legal obligations to retain data. This data will not be made accessible to third parties.

(3) We only collect data on children if they are presented to our practice as patients by their legal guardians.

(4) If we use commissioned service providers for individual functions of our website or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below.

Contact by e-mail

If you contact us by e-mail, the personal data you send us with your e-mail will be stored.

The data will only be used to answer your questions. Unless explicitly stated in this data protection notice, the data will not be passed on to third parties. In addition, we record your IP address and the time of sending.

The processing of the above personal data is solely for the purpose of dealing with your enquiries.

This is also our legitimate interest in processing your personal data. Insofar as you have given us your consent for this, the legal basis for the processing of this data is Art. 6 para. 1 lit. a) GDPR. Otherwise, the legal basis for the processing of this data is Art. 6 para. 1 lit. f) GDPR, in particular in the event that the data is transmitted to us by you by sending us an e-mail. Insofar as you wish to work towards the conclusion of a contract by sending us an e-mail, Art. 6 (1) (b) GDPR constitutes an additional legal basis.

Subject to legal retention periods, the data will be deleted as soon as we have finally processed your enquiry. When contacting us by e-mail, you can object to the storage of your personal data at any time. We would like to point out that in this case your enquiry cannot be processed any further. You can declare the revocation or the objection by sending an e-mail to our e-mail address stated in the imprint.

Collection of personal data when visiting our website

In the case of mere informational use of the website, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (legal basis is Art. 6 para. 1 p. 1 lit. f GDPR):

IP address
Date and time of the request
Time zone difference from Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status code
Amount of data transferred in each case
Website from which the request came
Browser
Operating system and its interface
Language and version of the browser software.

Your rights

You have the following rights in relation to the data we hold about you:

Right to rectification and erasure
Right to information
Right to restriction of processing
Right to data portability
Right to object to processing

You have the option of contacting the data protection supervisory authority responsible for us with a complaint in connection with data processing:

The Saxon Data Protection Commissioner:
Andreas Schurig
Bernhard-von-Lindenau-Platz 1
01067 Dresden

Rights of the data subjects

(1) You have the right to request confirmation as to whether data in question is being processed and to be informed about this data and to receive further information and a copy of the data in accordance with Art. 15 of the GDPR.

(2) You have the right according to Art. (2) You have the right to request the completion of data concerning you or the correction of incorrect data concerning you in accordance with Article 16 of the GDPR.

(3) In accordance with Art. 17 of the GDPR, you have the right to demand that the data in question be deleted without delay, or alternatively, in accordance with Art. 18 of the GDPR, to demand restriction of the processing of the data.

(4) You have the right to request that the data concerning you that you have provided to us be received in accordance with Art. 20 of the GDPR and to request that it be transferred to other data controllers.

(5) You also have the right to lodge a complaint with the competent supervisory authority in accordance with Article 77 of the GDPR.

Right of withdrawal

You have the right to revoke consent granted in accordance with Art. 7 (3) GDPR with effect for the future.

Right of objection

You may object to the future processing of data concerning you in accordance with Art. 21 GDPR at any time. The objection can be made in particular against processing for direct marketing purposes.

Use of cookies

(1) In addition to the data mentioned above, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive in relation to the browser you are using and which provide the party setting the cookie with certain information. Cookies cannot execute programs or transfer viruses to your computer. They are used to make the website as a whole more user-friendly and effective.

(2) This website uses the following types of cookies, the scope and functionality of which are explained below:

Transient cookies (see 1.)
Persistent cookies (see 2.)

Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This enables your computer to be recognised when you return to our website. Session cookies are deleted when you log out or close the browser.
Persistent cookies are automatically deleted after a set period of time, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. So-called “third party cookies” are cookies that have been set by a third party, and therefore not by the actual website you are currently visiting. Please note that by deactivating cookies you may not be able to use all the functions of this website.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request

This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.

Data security

For reasons of security and to protect the transmission of confidential content, such as enquiries that you send to us as the site operator, this site uses SSL encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Google Analytics

We use “Google Analytics” on our website, a web analytics service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google uses cookies, i.e. small text files that are stored on your terminal device and enable an analysis of your use of our website. The information generated by the cookie about the use of our website is usually transmitted to a Google server and stored there. If anonymisation of the IP address to be transmitted by the cookie is activated on the website (“IP anonymisation”), your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server outside the EU and shortened there. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. In doing so, pseudonymous usage profiles can be created from the processed data. The IP address transmitted when using Google Analytics will not be merged with other Google data.

We only use Google Analytics with the activated IP anonymisation described above. This means that your IP address is only processed by Google in abbreviated form. This excludes the possibility of personal references.

We use Google Analytics to analyse the use of our website and to continuously improve individual functions and offers as well as the user experience. Through the statistical evaluation of user behaviour, we can improve our offer and make it more interesting for you as a user. The legal basis is Art. 6 para. 1 p. 1 lit. a) GDPR (consent).

You can also prevent the storage of cookies generated by Google Analytics by making the appropriate settings in your web browser. Please note that in this case you may not be able to use all the functions of our website. If you wish to prevent the collection of the data generated by the cookie and related to your user behaviour (including your IP address) as well as the processing of this data by Google, you can also download and install the web browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

In order to oblige Google to process the transmitted data only in accordance with our instructions and to comply with the applicable data protection regulations, we have concluded an order processing agreement with Google.

Information from the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

Further information on data use by Google, on setting and objection options and on data protection can be found on the following Google web pages:

User conditions: https://marketingplatform.google.com/about/analytics/terms/de/

Data protection overview: https://support.google.com/analytics/answer/6004245?hl=de&ref_topic=2919631

Data use by Google when you use our partners’ websites or apps: https://policies.google.com/technologies/partner-sites?hl=de

Data use for advertising purposes: https://policies.google.com/technologies/ads?hl=de

Settings for personalised advertising by Google: https://adssettings.google.de

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected.

Google Maps

We use on our website the offer of “Google Maps”, an online map service of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). This allows us to show you interactive maps directly on the website and enables you to use the map function conveniently. When you visit our website, Google receives the information that you have accessed the corresponding sub-page of our website. Your IP address will be transmitted in the process. This takes place regardless of whether Google provides a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account. If you do not want your data to be associated with your Google profile, you must log out first. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or designing the website to meet your needs. In particular, such evaluation is carried out (even for users who are not logged in) for the provision of needs-based advertising and to inform other users about your activities on our website.

We use Google Maps in order to be able to show you interactive maps from Google Maps and thus to provide you with a better user experience of our website. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Art. 6 para. 1 p. 1 lit. f) GDPR.

You have the right to object to the creation of these user profiles, whereby you must contact Google for this purpose.

Information from the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

Further information on data use by Google, on setting and objection options and on data protection can be found on the following Google website: https://policies.google.com/privacy?hl=de&gl=de.

Google Tag Manager

We use “Google Tag Manager” on our website, a service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google Tag Manager enables us as marketers to manage website tags via an interface. The Google Tag Manager tool that implements the tags is a cookie-less domain and does not itself collect any personal data. Google Tag Manager triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.

Information from the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

Further information on data protection can be found on the following Google web pages:

FAQ Google Tag Manager: https://www.google.com/intl/de/tagmanager/faq.html

Facebook-, Custom Audiences und Facebook-Marketing-Dienste

Within our online offer, the so-called “Facebook pixel” of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), is used based on the consent you have given.

With the help of the Facebook pixel, it is possible for Facebook, on the one hand, to determine the visitors to our online offer as a target group for the display of advertisements (so-called “Facebook ads”). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook (so-called “Custom Audiences”). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of the users and do not have a harassing effect. With the help of the Facebook pixel, we can also track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called “conversion”).

The processing of the data by Facebook takes place within the framework of Facebook’s data use policy. Accordingly, general information on the display of Facebook ads, in Facebook’s data usage policy: https://www.facebook.com/policy.php. Specific information and details on the Facebook Pixel and how it works can be found in Facebook’s help section: https://www.facebook.com/business/help/651294705016616.

You can object to the collection by the Facebook pixel and use of your data for the display of Facebook ads at any time. To delete the stored cookies, please use this  Link.

To set which types of advertisements are shown to you within Facebook, you can go to the page set up by Facebook and follow the instructions there on the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads. The settings are platform independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

You can also opt out of the use of cookies for reach measurement and advertising purposes via the Network Advertising Initiative opt-out page (http://optout.networkadvertising.org/) and additionally via the US website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/).

Contact form

If you send us appointment requests or enquiries via the contact form, the data you provide (email address, name, telephone number) will be stored in order to answer your questions. This data is deleted as soon as it is no longer required and there are no legal obligations to retain it. This data will not be made accessible to third parties.

Up-to-dateness and amendment of this privacy policy

This data protection declaration is currently valid and has the status March 2021.

Due to the further development of our website and offers on it or due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access and print out the current data protection declaration at any time on the website at https://www.zahnarztpraxis-felgner.de/datenschutz.